WARRANTY

How do I know if a product comes with warranty?

All products of Philips comes with 2 years of worldwide warranty for domestic use except Sonicare products that has limited warranty.

I lost my warranty card. How can I claim warranty?

Even if you’ve lost your warranty card, you can still claim warranty by presenting your home plus invoice to any authorized service center.

Where should I go for my warranty claim?

Please refer to the authorized service center details on the warranty card included with your product.

If there is no warranty card, please Contact our Customer Support via email or call (See Contact Us for contact details)

What does warranty covers?

The 2 years worldwide warranty covers any failure or fault occurred in normal usage.

What doesn’t cover by warranty?

The 2 years worldwide warranty doesn’t cover plastic components, metal components, any kind of tube or bulbs and another damage caused due to misuse, negligent handling, breakage, accident, abnormal voltage function and any commercial use.

How the warranty will become Void?

The warranty will become void if the product is Damage/Broken, Electrically Burnt (Over Voltage), Tempered or Repaired/Attempted from un-authorized service center.

PAYMENTS

What are the payment options available?

We offer two payment solutions i.e. Cash on Delivery and Credit Card.

Is it safe to pay with credit / debit card?

Fraud detection and prevention are very important to us. We take all steps to ensure that transactions are genuine and that our customers’ details are completely secure.

Why my transaction is failed or declined?

Please make sure to activate your card from the issuer bank before making the transaction. If the transaction undergoes, please verify from your bank statement whether it is processed or not. If you face system error and the amount gets deducted from your account, the amount gets credited back in few hours.

You can also email us at info@homeplus.net.pk   for concerns in this regard.

SHIPPING & DELIVERY

What are your delivery areas?

We deliver all across Pakistan through our Logistics Partner TCS.

When will I get my product after I place an order (delivery period)?

Delivery timelines vary depending on your city and your selected product. Normally, it takes 3-6 working days for delivery.

What are the delivery charges?

We are offering FREE SHIPPING on all orders.

Are there any hidden costs or charges if I order any product?

There are no hidden costs or charges when you order from our online store. All costs are 100% visible at the end of the checkout process.

How can I track my order delivery?

We will be providing you consignment number once your order is placed through email. You can insert your consignment number here to track the status:

http://www.tcscouriers.com/pk/tracking/default.aspx

My order is delayed. What should I do?

We are sorry that your order is delayed. You can follow its progress by entering your tracking number on address mentioned above. If the status has not changed in a while, please get in touch with our Customer Support Team.

I found the package open and the product seal broken on delivery. What should I do?

You should refuse to accept an open package. If you do accept such a package by mistake or find out it has been tampered with, please get in touch with us immediately.

I haven’t received the invoice for my order.

A hard copy of the invoice should always be sent along with your order. If you have not received an invoice, please get in touch with us and we will send you a copy of your invoice.

I missed my delivery. What happens now?

We’ll attempt to deliver your order again the next working day. We will try to deliver a total of 3 times before cancelling your order.